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We believe that we can engage in more relevant communications
with you through the intelligent use of information. We understand that you may have
questions about the collection and use of information about you. Accordingly, we have
prepared this statement to inform you of our Privacy Policy.
We adhere to the following policies when handling personal or business information you
share with us:
Principle 1: We collect general information like names, mailing addresses, e-mail addresses,
and phone numbers, along with more specific information like travel behavior and lifestyle
from various sources. These sources include, but are not limited to: business reply cards
that are bound into various trade publications, marketing partner data forms that are
distributed at the front desk at all properties and the Web site. We do this for the purpose of informing you about special promotions that
run throughout the year.
We may enhance this information with data from outside sources to facilitate more relevant,
targeted communications as well as develop products and services that better suit our customers'
needs. We also collect information about the behavior of visitors to our Web site for overall
analysis and more targeted communications. All personal data will be housed in the U.S.
Principle 2: We will use this information for business purposes only. We
will not disclose or sell any customer's information to any external organizations. We may
however, work with our partners and use this information to introduce you to, additional value-added services we feel may be of interest.
Principle 3: We may use mailing address information to send direct mail promotions to your home. We may also use
your email address (when submitted by you) for marketing purposes including notification of special offers, promotions
and programs.
Principle 4: All information, including credit card information that you provide to us over the Internet during
the reservation process is encrypted for your protection. This encryption is designed to help prevent any unauthorized
person from intercepting or reading any application information you send us.
At any time, whether you receive e-mail or direct mail, you may ask us to discontinue use of the information you have
provided and request that we refrain from sending any further communications.
If you prefer not to receive marketing materials from us, you may change your preferences at any time by: (i)
sending us an email to
(i) writing to us (and include your email address) at:
The Chatwal Hotels
130 West 44th Street
New York, NY 10036
Ph: 212.764.6200
or (ii) using the unsubscribe function in the email you receive from us. We will update your preferences as soon as reasonably practical.
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